Contact us

Consumer toll-free info line

If you are a consumer and would like to gain information or give feedback about our products and promotions, please call 0800 11 22 33 or send us an e-mail at cris.operater1@cchellenic.com and cris.operater2@cchellenic.com
Our toll-free line is available Monday to Friday, between 8am and 4pm.

Info - line for customers

In the aim of constant improvement of service and cooperation, the toll-free Info-Line for customers’ inquires at 0800 300 302 was launched on July 18, 2011. This service is available from Monday to Friday, from 07.00am until 06.00pm.

The Info-Line provides customers with the following information:

• The Company’s business operations
• Product quality and prices
• Orders
• Delivery
• How to obtain cooling equipment for use
• How to solve a problem with a breakdown of the cooling equipment
• Ongoing price reductions and promotions
• Contract extension/amendments
• Financial situation

In addition to answers to every customer enquiry, satisfaction with received answers is registered as well. Each caller is informed on a deadline for a response to an enquiry/complaint, depending on a form of request.

Customers can also send their questions/complaints by e-mail at kupac@cchellenic.com .

Social responsibility

For more information about our social responsibility programmes, please contact:
Public Affairs & Communications Department
Public Affairs and Communication Office
Batajnički put 14-16
11080 Zemun
Phone: + 381 11 3073 123
Faxl: + 381 11 30 73 215
e-mail: pr.rs@cchellenic.com

Alternatively, you can contact us by writing to:
COCA-COLA HELLENIC BOTTLING COMPANY – SRBIJA
Industrija bezalkoholnih pića A.D.
Batajnički drum 14-16, 11080 Zemun

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